Please send us images or videos about what went wrong? We'll be happy to help. We will try our best to make things right and arrive at a mutually acceptable solution.
We are eager to learn and keen to improve. Detailed feedback with images or videos on your experience will help us identify our shortcomings and scope for improvements.
Please note that the type of colour variation mentioned below does not qualify for returns:
-Minor colour variation in the garment compared to what you see on your screen.
We have made every effort to display colours as accurately as possible. However, as displays and software settings vary, we cannot guarantee that the colour shown on your screen will be 100% accurate. A minor 10-20% variation in the shade is possible and normal in online shopping.
Guidance for a Perfect Fit
You received damaged products.
Note: If you feel the package has been opened or tampered with while taking the delivery:
-Receive it. Take a picture or video of the package (This is mandatory*).
-Mention it in the delivery receipt while accepting the package.
-Inform us at email@example.com or+91-7303169675 (WhatsApp) immediately. You will be further guided so that the necessary action can be taken ASAP.
If the package was intact and you discovered the damaged items after you opened the box, please share a picture or video of your order with relevant details for our review. You will be guided with a solution.
If you accept and sign for a package without mentioning an issue, we will not be held liable for it in the future. (In the case of tampered or opened or damaged package or missing items.)
-Being an ethical and responsible homegrown brand we make everything on a made-to-order basis, we make sure we pay our master & tailors better than the infamous industry standards. We use great quality fabrics.
-Having said this, our profit margins are much thinner than fast fashion brands. Every exchange/refund/return adds up to the inventory & harms the environment and business viability. They force us to hike our prices to absorb the cost, which we never want to do.
Please note, we are not liable for alterations due to fluctuations in weight, wear and tear of garments owing to regular usage.
You can cancel your order for up to 12 hours after they are placed. If you need to make any changes, email firstname.lastname@example.org or you can call us on 011-47095802 from Monday-Saturday between 10 AM to 6 PM or WhatsApp on +91-7303169675. After 12 hours, your order is already under processing, and we will be unable to cancel or change it in any way.
To give your alteration request, you can call us on 011-47095802 from Monday-Saturday between 10 AM- 6 PM or WhatsApp on +91-7303169675 or mail us at email@example.com., with your order no., contact no. and the pictures/video describing the concern. Our Customer Support Executive will guide you further.
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