Shipping Policy

• What you ordered isn't what you got.
• What you got is of a different colour.

Please note that the type of colour variation mentioned below does not qualify for returns :

-Minor colour variation in the garment compared to what you see on your screen.

We have made every effort to display colours as accurately as possible. However, as displays and software settings vary, we cannot guarantee that the colour shown on your screen will be 100% accurate. A minor 10-20% variation in the shade is possible and normal in online shopping.

• There is a manufacturing defect, or the quality of the product isn't up to the mark. Please note that the below-mentioned issues do not qualify for this:
  - Beads, buttons & embroidery embellishments have a tendency to come off after some time and even with the best of handling and care, this problem cannot be avoided. Still, for customer convenience, we provide 2 buttons & the same colour thread from our side with your order.
  - For products purchased at discounted prices (during the sale, using coupon code, etc.), we only offer an option of one time alter only with accurate body measurements shared from the customer side. If a customer wants to get it altered by themself so for your convenience, we give a 3” extra margin in the garments along with extra trims & thread.
• You received the wrong size- a garment that is not appropriate for the size selected or measurements shared. (Please make sure to follow the size chart before selecting your size. For your convenience, we have a detailed ‘How to Measure’ tutorial video, so that you can give us the perfect size for the perfect fit). 
• If you still have any doubts, please feel free to reach us at 011-47095802 or WhatsApp on +91-7303169675 or email us at care@mamicha.in from Monday to Saturday 10 AM- 6 PM. 

Guidance for a Perfect Fit

• Please refer to our Size Guide and measurement video tutorial, product images, and accompanying description before making a purchase. If you have any doubts or queries, contact us before making a purchase, so that chances of dissatisfaction are minimized. Our Customer Support Executive can schedule a voice call or video call in case you have any problem understanding our size chart & help you select the correct size.
• We understand diversity in each individual body type well. That is why we have given a special comment box on each of our product pages wherein you may share your different sizes of any single body part’s measurement from our size chart or share your whole body measurement for custom size order apart from our wide size scale of 2XS-10XL.
  
  If you have any doubts or queries, Contact Us before making a purchase, so that chances of dissatisfaction are minimized. Still don’t worry we offer a one-time free alteration service (only major alterations) to all our garments.
  

You received damaged products.
Note: If you feel the package has been opened or tampered with while taking the delivery:
-Receive it. Take a picture or video of the package (This is mandatory*).
-Mention it in the delivery receipt while accepting the package.
-Inform us at care@mamicha.in or+91-7303169675 (WhatsApp) immediately. You will be further guided so that the necessary action can be taken ASAP.
If the package was intact and you discovered the damaged items after you opened the box, please share a picture or video of your order with relevant details for our review. You will be guided with a solution.
If you accept and sign for a package without mentioning an issue, we will not be held liable for it in the future. (In the case of tampered or opened or damaged package or missing items.)

• Yes. As we are a Made-To-Order brand & all garments are handcrafted especially for you as per your body measurements & body type we don’t encourage returns until the wrong size or the wrong product is delivered from our end. 

-Being an ethical and responsible homegrown brand we make everything on a made-to-order basis, we make sure we pay our master & tailors better than the infamous industry standards. We use great quality fabrics. 

-Having said this, our profit margins are much thinner than fast fashion brands. Every exchange/refund/return adds up to the inventory & harms the environment and business viability. They force us to hike our prices to absorb the cost, which we never want to do.

• Rather, we offer a one-time free alteration service (only major alterations) to all our garments. Rest, for your convenience, we give a 3” extra margin in the garments along with extra trims & thread.

• For further clarification reach us out at (please allow us 1-2 working days to get back to you):
  care@mamicha.in
  Phone no. 011-47095802

WhatsApp +91-7303169675

• All policies are subject to change without notice at our sole discretion.
• All returns are subject to the sole discretion of Mamicha. Don’t worry! We're a friendly bunch :)

• As we are a Made-To-Order brand & all garments are handcrafted especially for you as per your body measurements & body type we don’t encourage returns until the wrong size or product is received from our end.  

• We offer a one-time free alteration service (only major alterations) to our standard size garments only. Rest, for your convenience, we give a 3” extra margin in the garments along with extra trims & thread.
• Please refer to our Size Guide and Measurement Tutorial Video, product images, and accompanying description before making a purchase. If you have any doubts or queries, contact us before making a purchase, so that chances of dissatisfaction are minimized. Our Customer Support Executive can schedule a call or video call in case you have problems understanding our size chart & help you select the correct size.
• We understand diversity in each individual body type well. That is why we have given a special comment box in each of our product pages wherein you may share your different sizes of any single body part from our size chart. So you may mention any size in the comment box or share your whole body measurements for customised order apart from our wide-scale size of 2XS-8XL. 
• For further clarification, you may reach to us out on (please allow us 1-2 working days to get back to you):
  care@mamicha.in
  Phone no. 011-47095802

WhatsApp +91-7303169675

• All policies are subject to change without notice at our sole discretion.
• All returns are subject to the sole discretion of Mamicha. Don’t worry! We're a friendly bunch :)

• Exchange and one-time alterations apply to all non-sale orders (regular size, chart sizes, and customised orders).

• Alterations post seven days from the date of delivery will be accepted on a case-to-case basis.
• It will be chargeable at an extra cost depending on the scope of alteration.

Please note, we are not liable for alterations due to fluctuations in weight, wear and tear of garments owing to regular usage.