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FAQ's

We are so happy to have you here and as a client. We have tried to answer the most common questions. But if you have any further questions about the store and brand, don't hesitate to contact us.
Order Details
How do I track my order? Plus

Upon dispatching your order, we'll promptly forward a confirmation over WhatsApp Message notifying you that your order has been fulfilled, accompanied by the tracking information from the courier company.

How long does it take for my order to reach? Plus

Ready to ship- Delivered within 3 to 4 working days. Dispatched within 24 hrs

Made-to-order- Your order delivery will typically reach you within 8-10 working days. Dispatching in 4-5 working days.

How can I cancel my order? Plus

You can cancel the order within 12 hours of order placement. After 12 hours, no order can be cancelled. In case, after 12 hours of order placement, you require any changes or have placed the wrong order, you may connect with the support team at care@mamicha.in and/or call us at  011-47095802/+91-7303169675 between Monday and Saturday, 10 AM to 6 PM. 

Payments
How can I pay for my order? Plus

We offer multiple payment options for your convenience. You can opt for online, UPI Wallet, UPI, EMI and Netbanking.

How do I know you've received my order? Plus

Upon receiving your order, you will receive automatic order confirmation over your email id and WhatsApp number.

What if I need any specific customisation for my Made To Order garment? Plus

In case of sizing confusion, you can book a video call or a telephone call with our stylists to help you with the measurements.

Returns, refunds & Exchange
How can I return my online purchase? Plus

Each piece is curated just for you and as per your body measurements, thus we do not offer exchanges, returns or refunds on our products. Though,you can raise a concern within 5 days of receiving the product

How do you make refunds? Plus

As a policy, we do not offer returns or refunds on our  Made-to-Order Products.

For Ready-to-Wear products- Returns & exchanges are accepted within 3 days of delivery.Once we receive back the product in our warehouse we initiate the refund which can take up to 4-7 business days to reflect in your account.

How do I exchange a product? Plus

We do not offer returns or exchanges on our  Made-to-Order Garments. However, we offer 1 one-time free alteration.

For Ready-to-Wear products- Returns & exchanges are accepted within 3 days of delivery.

To exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:

  • by email at care@mamicha.in.with your order number, date of transaction, delivery address and image of the wrongfully delivered, defective item, or size exchange.
  • Check the products carefully once you receive them and mention any tampering with the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.